Sunwire Inc.

Getting Started with SolSwitch Connect

Launching SolSwitch Connect

Tap the SolSwitch Connect (SSC) icon. The SolSwitch Connect login screen appears.

Logging onto SolSwitch Connect

Use the credentials provided to log onto SolSwitch Connect. The toggles at the login screen let you decide if you want to be logged in automatically and if you would like your password remembered.

Connecting for the First Time

After logging onto SolSwitch Connect for the first time, you will be asked to allow the application to access:

Contacts: We will not upload your contacts to any server, but we do need access so that we can call phone numbers directly from SolSwitch Connect.
Microphone: SolSwitch Connect needs microphone for calls.
Camera: SolSwitch Connect needs the camera for video calls.
Siri: Allows SolSwitch Connect to integrate with Siri. Note: Some of your SolSwitch Connect data will need to be sent to Apple to process your requests.
Notifications: Notifications may include alerts, sounds, and icon badges. These can be configured in "Settings".
Use Touch ID for SS Connect (if applicable): Enabling Touch ID allows you to use the iOS device biometric authentication support to securely access SolSwitch Connect. Note that any Touch ID profiles will be able to login to your SolSwitch Connect account. As such, do not store Touch ID profiles other than your own on this device.

Navigating the SolSwitch Connect Interface

To navigate, use the tabs on the resource panel.

Presence and Status Indicators

SolSwitch Connect allows you to share your online status and phone presence with Buddies. When you launch SolSwitch Connect, your online status is Available.

You can also view the status and presence of your Buddies.

Status Indicators and What They Mean

Icon	Presence	Definition
	Available	People can call you and send you an IM. If no custom status note is specified, SolSwitch Connect automatically switches Available to On the Phone when you make or receive calls.
	Away	People can call you and send you an IM.
	Busy	People can call you and send you an IM.
	On The Phone	When you make or receive phone calls, SolSwitch Connect automatically updates your status to On The Phone if your status is Available and no custom note is specified. When your call finishes, your status goes back to Available. While you are on the phone, you can still send and receive IMs.
	Do Not Disturb (DND)	No one can call you; the call fails and your History shows a missed call. Buddies can send you IM; an alert comes up on the Messaging tab without any sound.
	Appear Offline	You can see the presence status of your Buddies but your Buddies see you as offline. You receive phone calls and IMs if your Buddies do contact you; they are unlikely to do so because your Buddies cannot tell the different between Appear Offline and you really being offline.
Any	Custom Note	You can choose any of the other status options. Your buddies see the status icon with your custom status note.

Changing your Status

You can change your status from Available to Away, Busy, On the Phone, Do Not Disturb, or Appear Offline. When you change your status from Available or specify a custom status note, your status remains as specified until you update it yourself.

SolSwitch Connect updates your status to On the Phone when you make or receive a phone call if your status is Available and you have not entered anything in Custom Notes.

To change your presence

Go to the "Messaging" tab on the resource panel.
Tap on your status. The list of available status options appears in "Presence Status".
Tap the status option you want to use.
Tap "Done".

SolSwitch Connect updates your status.

To create or delete a custom status note

You can create a custom status that appears beside the status icon. When you have a custom status note, SolSwitch Connect no longer automatically updates your presence to On the Phone if you have an incoming call.

Go to the "Messaging" tab on the resource panel.
Tap on your status. The list of available status options appears in Presence Status.
Type your custom status in Custom Note.
Tap "Done".

SolSwitch Connect updates the text in your status to your Custom Note. You can choose any of the status options available. Your buddies see the wording from Custom Note and the status icon from the status you choose.

Contacts

SolSwitch Connect stores your contacts for you. These contacts may be contacts you have added using SolSwitch Connect, they can be contacts that are saved to your device, or they can be special SolSwitch Connect contacts known as Buddies.

SolSwitch Connect uses contacts saved on your device. SolSwitch Connect’s Contacts are continually synchronized with your native contacts. Addingt, modifying or deleting a contact from one list updates the other list. You must enable iCloud contact syncing by setting iOS Settings > Contacts > Default Account to iCloud for this feature to work properly.

When multiple entries are merged as one entry on iOS, modifying a contact within SolSwitch Connect updates all the contact sources. For example, if you have set up the contacts from iCloud and Exchange and link the three entries as one entry on iOS, you see one single contact on SolSwitch Connect with unified information from the three sources. Editing this contact on SolSwitch Connect also updates contacts on iCloud and Exchange. Use the native contacts app to update only one source, such as iCloud.

Buddies are contacts that share their online status with you using an XMPP or a softphone number. These are typically managed by your system administrator.

If you have contacts that you use frequently, you can add them as Favorites for quick and easy access.

Managing Contacts

In addition to seeing your device contacts in SolSwitch Connect, you can add additional contacts. These contacts are also added to your external contact sources.

To add a contact

Go to the "Contacts" tab on the resource panel.
Tap [+] Add.
Complete the contact details you want to include and tap "Save".

The contact is added to SolSwitch Connect’s contacts and to the device’s native contacts.

To edit a contact

Go to the "Contacts" tab on the resource panel.
Select the contact you want to edit by tapping on the contact or typing their name in the search bar and tapping on the contact. "Contact Details" opens.
Tap "Edit".
Complete the contact details and tap "Save".

The contact is updated in SolSwitch Connect and in the device’s native contacts.

To delete a contact

Go to the "Contacts" tab on the resource panel.
Swipe left on the contact to be deleted.
Tap "Delete" then tap "Delete Contact".

Adding or editing a contact’s avatar

From the resource panel’s "Contacts" tab, select the contact you want to edit by tapping on the contact. "Contact Details" opens.
Tap "Edit".
Tap on the empty avatar or tap the avatar you want to replace and select "Take Photo" or "Choose Photo". If you tap "Take Photo", the camera opens to take a picture. If you tap "Choose Photo", select an image on your device to use as the avatar.
Tap "Save."

Contact Favourites

Favourites allow you easy, one-touch access to contacts you use frequently. Choose a contact’s phone number as a favourite for quick access to dial and to send IMs.

To add a favourite

Go to the "Contacts" tab on the resource panel.
Tap "Favourites" and tap [+] Add.
Select the contact you want to add to your Favourites.
Tap the phone number you want to add to your Favourites. If you want to add more than one number for the contact, repeat the process and select the next number.

SolSwitch Connect adds the contact to your Favourites list. In contact details, you can identify numbers that have been added to your Favourites by the star icon.

To reorder favourites

Favourites initially appear in the order that you add them. You can rearrange them in the order you want them to appear.

Go to the "Contacts" tab on the resource panel.
Tap "Favourites".
Swipe right on the screen. The edit screen opens.
Long press and draw Row reorder to move the favourite up or down in the list. Release Row reorder when the favourite is where you want it.
Swipe left when you are finished.

To remove a favourite

Removing a Favourite contact will keep them in your Contacts list.

Go to the Contacts tab on the resource panel.
Tap "Favourites".
Swipe the favourite to be deleted to the left.
Tap "Delete".

Call Handling

You can use SolSwitch Connect to place and receive audio or video calls, as well as host a three-party audio conference call plus record, park, transfer and more!

Placing a Voice or Video Call

You can place a voice or video call from almost any screen in SolSwitch Connect.

If you know the number, you can place a call using the dial pad. If you do not know a number, you can place the call from the Contacts screen, from the History screen or from a chat room. When enabled, you can also use Siri.

To place a call using the dial pad

Go to the "Phone" tab on the resource panel.
Type the number you want to call and tap "Dial".

SolSwitch Connect completes the voice call. You can add video to the call once the call is connected.

To place a call using SolSwitch Connect’s Contacts

Go to the Contacts tab on the resource panel.
Select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact. "Contact Details" opens.
Tap the number you want to dial.
Tap "Call…" or "Video…"

SolSwitch Connect starts the call. If you are placing a video call, SolSwitch Connect starts sending your video as soon as the other party accepts the incoming call.

To use redial

Go to the "Phone" tab on the resource panel.
Tap the "Dial" icon. The last number you dialled appears.
Tap the "Dial" icon again.

SolSwitch Connect redials the last number called.

To add video to a call by swiping left

Swipe left on the screen while on an active call.

SolSwitch Connect starts initializing video. You see the remote party’s video after they add video on their end.

To add video to a call using the More menu

Tap [...] More and then tap "Start Video".

SolSwitch Connect starts initializing video. You see the remote party’s video after they add video on their end.

Placing a Second Call

When a call is established, you can place that call on hold and make a second call.

To place a second call using the Dial Pad

Tap the "Hold" button to put the first call on hold.
Tap the "Add Call" button.
Tap the "Phone" tab on the resource panel to display the dial pad, if necessary.
Dial the number of the second party you want to call and tap the "Dial" button.

Ending one call automatically switches back to the other call.

Note: When you use "Add Call" from the lock screen, the "Add Call" opens the iOS native dialer. Tap SS Connect instead to open SolSwitch Connect - then use "Add Call".

To place a second call using the SolSwitch Connect contacts

Tap the "Hold" button to put the first call on hold.
Tap the "Add Call" button.
Go to the "Contacts" tab on the resource panel to display Contacts.
Select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact. "Contact Details" opens.
Tap the number you want to dial.
Tap "Call…" or "Video…"

SolSwitch Connect connects the second call. If you are placing a video call, SolSwitch Connect starts sending your video as soon as the other party accepts the incoming call. If you end one of the calls, SolSwitch Connect automatically switches back to the other call.

Swapping Between Two Calls

To swap between two established calls

With two calls established and the active call is displayed in SolSwitch Connect, you can swap between them.

While on an active call, tap the "Swap Calls" button.

SolSwitch Connect places the first call on hold and connects to the second call. SolSwitch Connect will display the name of the remote party for the active call.

Note: The camera is not available when you are running SolSwitch Connect on an iPad in split view mode. Video is not sent and you see a Video Not Available icon on your video preview.

Enabling Call Blocking

SolSwitch Connect can block any incoming calls with: No number, anonymous Caller ID, and/or any number on your block list.

You can add up to 20 phone numbers to your SolSwitch Connect call block list. Your Call History will show blocked calls.

To enable call blocking

Go to the "Settings" tab on the resource panel.
Go to Preferences – Incoming Call.
Tap Call Blocking.
Enable options and/or add phone numbers to block.

To add a phone number to the block list from History

Go to the "History" tab on the resource panel
Tap the info icon beside the entry to open the call details.
Tap "Block…" in the call entry.

Handling an Incoming Call

Incoming calls generally appear the same as a native iOS incoming call. SolSwitch Connect’s push notifications allows for users to receive calls even when SolSwitch Connect is in the background.

To respond to an incoming SolSwitch Connect call

Tap the option you want to use:

a) Accept: SolSwitch Connect answers the incoming call.

b) Decline: SolSwitch Connect ends the incoming call.

c) Remind Me: SolSwitch Connect ends the incoming call and

sets a call reminder.

To answer an incoming call when the device is locked

Slide the phone icon to the right to answer the call. Tap the iPhone and iPad power button or the volume buttons to silence the incoming ring tone without answering the call.
To access any other call handling features, tap the SolSwitch Connect icon and, if required, enter the passcode for the device. To answer a second incoming SolSwitch Connect call

To answer a second incoming SolSwitch Connect call

Tap the option you want to use:

a) End & Accept: SolSwitch Connect ends the first call and answers the incoming call.

b) Decline: SolSwitch Connect continues with the first call and ends the incoming call.

c) Hold & Accept: SolSwitch Connect puts the first call on hold and answers the incoming call.

d) Remind Me: SolSwitch Connect ends the call and sets a reminder.

Handling an Incoming Video Call

When the remote party places a video call, you see their video on SolSwitch Connect when you answer the call. You can add your video, remove your video but continue to receive video, or you can remove all video and downgrade the call to audio only.

On an iPhone, the video controls auto-hide. If the video controls are missing, tap the screen to make them reappear.

To send your video

While on an active call, tap the Camera icon in the toolbar at the bottom of the screen.

SolSwitch Connect starts sending your video to the remote party.

To stop sending your video

Stop sending video but continue to receiving it (and/or audio).

While on an active call, tap the Stop Camera icon in the toolbar at the bottom of the screen. Video stops sending to the remote party.

You can still see the remote party’s video if they are sending it.

To remove all video

You can remove all video from the call and turn it into an audio only call.

Swipe right on the screen.
Tap […] More.
Tap "Stop Video".

SolSwitch Connect switches the call to an audio call.

Parking a Call

Inbound calls can be parked (put on a public hold) by dialling: ##. Parking a call allows you or anotheruser to pick up the call from any other device on the phone system.

While on a call, simply press ##. This will place the call in the next available parking lot. The system will read back the parking lot number once the call is parked.

The call will then leave your phone and you can hang up the receiver. You could now advise the person who must answer the parked call that they have a call parked on "XX" (where XX represents the parking lot number where the call was parked).

Users need simply to dial the parking lot number in order to pick up the parked call.

Transferring a Call

Calls can be transferred in two ways. An attended transfer, where the first party speaks to the target before transferring the call or an unattended (blind) transfer, where the first party simply sends the call to the target without talking to them in advance.

When you transfer a video call, the call is transferred as an audio call. Both parties can then add video to the audio call.

To make an attended transfer using the Dial Pad

Tap the "Hold" button to put the first call on hold.
Tap the "Add Call" button.
Enter the number you want to transfer the call to and tap "Dial."
After speaking with the target, tap […] More then tap "Transfer".

SolSwitch Connect connects the target parties and disconnects you.

To make an attended transfer using SolSwitch Connect’s Contacts

Tap the "Hold" button to put the first call on hold.
Tap the "Add Call" button.
If necessary, go to the Contacts" tab on the resource panel.
Select a contact by tapping on the contact or typing their name in the search bar and tapping the contact. "Contact Details" opens.
Tap the number you want to transfer the call to.
Tap "Call…" or "Video…"
When you are finished speaking to the target, tap the […] More button and tap "Transfer".

SolSwitch Connect connects the target parties and disconnects you.

To make an unattended (blind) transfer using the Dial Pad

Tap the […] More button and tap "Transfer".
If necessary, go to the "Phone" tab on the resource panel.
Type the number you want to transfer to and tap "Transfer".

After tapping Transfer, SolSwitch Connect puts the remote party on hold while dialing the target. Once the call connects, SolSwitch Connect ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines the call, the call ends.

To make an unattended (blind) transfer using the Contacts

Tap the […] More button and tap "Transfer".
Go to the "Contacts" tab on the resource panel to display the Contacts.
Select a contact by tapping on the contact or typing their name in the Search bar and tapping the contact. Contact Details opens.
Tap the number you want to transfer the call to.
Tap Transfer to…

After tapping Transfer, SolSwitch Connect puts the remote party on hold while dialing the target. Once the call connects, SolSwitch Connect ends the call between you and the remote party. If the target answers the call, the call continues between the target and the remote party. If the target declines the call, the call ends.

Conference (3-way) Calling

When you have two calls established, you can merge the two calls into a three-way conference call. You can split the conference call back to two separate calls.

To merge two calls

You can merge two existing calls into a conference call. If either of the calls is a video call, you can still merge the calls but the merged call is an audio only call.

With two active calls in progress, tap the "Merge" button.

SolSwitch Connect merges the two calls into a conference call and displays Conference. If you end the call, both remote parties are disconnected. The remote parties cannot continue the call without you.

To split merged calls

With two calls merged, tap the Split button.

SolSwitch Connect splits the calls. On iPhone, SolSwitch Connect displays the name of the remote party for the active call.

Call History

All calls are captured in SolSwitch Connect’s Call History. Calls are also captured on iPhone’s call history when Settings > Preferences > Native Integration is on.

Call Type Icons

Icon	Call Type
	Incoming call
	Outgoing call
	Incoming call recorded on this device
	Outgoing call recorded on this device
	Blocked call (appears when call blocking is enabled)
	Missed call

Viewing Call Information

History provides a basic list of calls which can be filtered by All or Missed. You can also view detailed information for an individual call.

Note: If your call was transferred, you see the Caller ID information for the last person you talked to, not the person you initially dialed.

To view history details

Go to History tab on the resource panel.
Tap the info icon on the entry to display the type of call, the date and time of the call, the length of the call, the account used for the call, and contact information about the caller.

To delete a single call using History details

Go to the "History" tab on the resource panel.
Swipe the call to be deleted to the left.
Tap "Delete".

SolSwitch Connect deletes the call from the History.

To delete all calls

Go to the "History" tab on the resource panel.
Tap "Delete".
Tap "Clear All Entries".

SolSwitch Connect deletes all the call from the History.

Tip regarding iPhone native history: When you have Settings > Preferences > Native Integration turned on, you can view and place SolSwitch Connect calls from the iPhone’s native call history. To place a SolSwitch Connect call from the iPhone’s native call history, tap on a SolSwitch Connect entry. SolSwitch Connect opens and places the call.

Setting Up Your Voicemail

Accessing your Voicemail

By default, your voicemail is set to answer after 5 rings. To access your voicemail, dial *98. To access another extensions voicemail, dial *98+Ext. To access your voicemail remotely, call your extension and press the * key when your voicemail answers.

Setting your Passcode

When accessing your voicemail, you are prompted for a passocde. The default passcode is 1234. Once logged in, you can change your passcode by pressing 0 for Mailbox Options and then 1.

Recording your Greetings

Sunwire offers the option for up to three different types of greetings.

Unavailable Greeting

To record your main Unavailable Greeting, from the voicemail’s main menu press 3 for Greetings then press 1 to Record a Greeting. Press 3 to record your Unavailable Greeting and follow the voice prompts.

Busy Greeting

If you would like a different greeting to be played when you are on the phone and your line is busy, you can record a Busy Greeting. From the main menu, press 3, 1, 2 to record your Busy Greeting.

Temporary Greeting

You can also setup a Temporary Greeting if you are going away but do not want to record over your existing greetings. Once enabled, the Temporary Greeting will always play until it is disabled.

To record a temporary greeting, press 3, 1, 1 from the main menu.

To toggle (enable/disable) your temporary greeting, press 3 then 4.

Navigating Your Voicemail

Chatting and Messaging

Instant messaging, text messaging and group chat.

There are three types of messages in SolSwitch Connect – instant messages (IMs), text messaging (SMS) and chat rooms.

Instant Messages (IM) are messages that you send to an individual corporate contact or ‘Buddy’.
Text Messages (SMS) when enabled, allows you to communicate with other devices over short message service using a designated business phone number.
Chat Rooms have multiple members and allow you to send messages to all the members of the room.

Sending Instant Messages

To send instant messages

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap "Compose".
Tap "Add Recipient" or start typing the name of the contact you want to add to the IM.
Tap a Buddy.
Type your message in Compose Message and tap Send.

SolSwitch Connect sends the message.

To send an instant message from Contacts

Go to the "Contacts" tab on the resource panel and tap "Buddies".
Select a Buddy by tapping on the Buddy or typing their name in the search bar and tapping the Buddy. "Buddy Details" opens.
Tap "Send Instant Message".
Tap inside the message area, type your message and tap Send.

Receiving Instant Messages

With SolSwitch Connect running, you can reply to an instant message (IM) from the foreground, background or the lock screen.

SolSwitch Connect displays the number of conversations (IMs and chat rooms) with new messages with a badge notification on the resource panel

To reply to an instant message in the foreground

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap the IM session. The message and any previous messages in IM session open.
Type your message in Compose Message and tap Send.

To reply to an instant message in the background

When SolSwitch Connect is in the background, you receive a notification that you have a new message and the number of messages shows on SolSwitch Connect’s icon.

Tap the IM notification. SolSwitch Connect opens in the "Messaging" tab.
Type your message in Compose Message and tap "Send".

Note: With the release of iOS 10.3 or higher, turn on Settings > Preferences – General > Improve Reachability. If you are still having problems, change Settings > Preferences – General > Reachability Strategy to Enhanced. Setting this to Enhanced may consume more battery life.

To reply to an instant message when the device is locked

When the device is locked, you receive a notification on the lock screen when you have a new IM.

Slide the notification left to reply on the lock screen (sliding the notification to the right requires your passcode and opens the message in SolSwitch Connect).
Tap "View" or "Clear". View allows you to respond to the message. Clear hides the notification.
Type your reply and tap "Send".

Sending a SMS (Text Message)

To send an SMS

Go to the "Messaging" tab on the resource panel.
Tap "SMS" and tap "Compose".
Tap "Add Recipient" or start typing the name of the contact you want to add to the IM.
Tap on the contact you want to send the SMS to. "Contact Details" opens.
Tap the PSTN number you want to send an SMS to.
Add more recipients using the above method (optional).
Type your message in Compose Message and tap "Send".

To send an SMS from Contacts

Go to the "Messaging" tab on the resource panel.
Select the contact you want to send an SMS to by tapping on the contact or typing their name in the Search bar and tapping on the contact. "Contact Details" opens.
Tap the PSTN number you want to send an SMS to.
Tap "SMS...".
Type your message in Compose Message and tap "Send".

Deleting Instant Messages

To delete a single instant message

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap the IM session.
Press-and-hold on the message you want to delete.
Tap "Delete".

SolSwitch Connect deletes the message. There is NOT a warning before SolSwitch Connect deletes the message.

To delete multiple instant messages

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap the IM session.
Press-and-hold one of the messages you want to delete.
Tap "More".
Tap all other messages that you want to delete.
Tap "Delete".
Tap "Delete # Messages" to confirm you want to delete the selected messages.

To delete an IM session by swiping left

Go to the "Messaging" tab on the resource panel.
Tap "People".
Swipe left on the session you want to delete and tap Delete.

SolSwitch Connect deletes the IM session.

Chat Rooms

Chat rooms are used when sending messages to multiple recipients. Chat rooms can be private or public. Private rooms can only be joined by invitation. Public rooms can be joined by anyone in your corporate group.

Chat room properties

Each chat room has a set of properties. Some are required and some are optional.

Required chat room properies

Room name: Each room must have a unique room name. Up to 40 characters long.

Room type: A room can be private or public. Private rooms are unlisted and can be joined by invitation only. Public rooms are displayed in the list of chat rooms that you can join.

Room owner: The name of the person that created the room.

Optional chat room properties

Members: The people you are inviting to the room or the people already in the room.

Description: Up to 140 characters long that can be edited by the room owner.

Topic: A brief description of what is currently being discussed in the group that can be edited by anyone. Up to 140 characters long.

Creating Chat Rooms

All SolSwitch Connect users can create new private or public chat rooms. Private chat rooms can only be joined by an invitation from the Room Owner. Public chat rooms can be joined by anyone.

Chat rooms are assigned an avatar using the initials from Room Name. As you type in Room Name, the color of the avatar changes. The resulting color is assigned to the chat room. Room Name is case sensitive.

Creating a private chat room

You can create a private chat room from the Messaging tab. When you create a private chat room, you invite people to join the room.

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap "Add".
Tap "Create Room".
Type in a Room Name. If desired, type a Description and a Topic.
Tap "Add Members"
Tap on the Buddies you want to add to the chat room. A check mark appears on top of their avatar. Tap Done when you finish selecting buddies. Your buddies show in Members. If you want to remove someone from Members before you create the chat room, tap the round Delete icon then the square Delete button.
If desired, set the Notifications for the chat room.
Tap "Done".

The Members you invited are automatically added to the room. The chat room shows up in the Rooms section of the Messaging tab. The lock on the avatar for the room indicates this is a private chat room.

Creating a public chat room

You can create a private chat room from the "Messaging" tab.

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap "Add".
Tap "Create Room".
Toggle "Public" to on.
Type in a Room Name. If desired, type a Description and a Topic.
If desired, set the Notifications for the chat room.
Tap "Done".

The chat room shows up in the Rooms section of the Messaging tab.

Joining Chat Rooms

Joining a private chat room

In order to joint a private chat room, you have to be added as a member. You automatically join the room when the Room Owner invites you and the private room shows in the Rooms section of the Messages tab with a dot to indicate it is new. If you leave a private chat room and want to rejoin, you need to be invited to the room again.

Joining a public chat room

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap "Add".
Tap "Join Room".
Tap the public rooms you want to join and tap "Done". You can use search to look for a specific room.

SolSwitch Connect adds the public chat room to the Rooms in the Messaging tab.

Editing Chat Rooms

After a room has been created, the Room Owner can change the Room Name and Description, add new members, and add a Topic to a room. Members can also change the Topic.

Changing the Room Name and Description

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room you want to edit.
Tap "More".
Tap "Room Settings".
Tap "Edit".
Type in a new Room Name or Description.
Tap "Save".

Adding a topic to a room

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room you want to edit.
Tap "More".
Tap "Room Settings".
Tap "Edit".
Type in the Topic.
Tap "Save".

Chat Room Notifications

SolSwitch Connect can notify you when there is a new message or when you have been mentioned in a chat room. You can change the way you are alerted using a combination of individual chat room notification settings and the following Preferences.

Preferences - Messages

Alert Sound can be enabled or disabled.
Alert Vibration can be enabled or disabled.
Alert Text Tone lets you choose the sound you want to use for incoming messages.

Preferences - Mentions

@Mention Sound can be enabled or disabled.
@Mention Text Tone lets you choose the sound you want to use for new mentions.

Types of notifications

When you have a new message or mention, you may see the following depending on how you have configured Chat Room Notifications and Preferences.

A badge notification on "Messaging" in the resource panel with SolSwitch Connect in the foreground.
A badge notification on SolSwitch Connect while in the background.
The device (except iPad) vibrating in the foreground, background, and on the lock screen.
The Alert Text Tone is played in the foreground, background and on the lock screen.
The @mention Text Tone is played in the foreground, background and on the lock screen.
A badge notification on the chat room in Rooms.

Changing chat room notifications

All New Messages: SolSwitch Connect notifies you if there is a new message or you have been mentioned in a chat room you are a member of.
Mention (@): SolSwitch Connect notifies you if you are mentioned in a chat room you are a member of.
Mute Room: SolSwitch Connect does not notify you that there is a new message or that you have been mentioned in a chat room you are a member of.

To change chat room notifications

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room.
Tap "More".
Tap "Room Settings".
Tap "Notifications".
To stop receiving any notification for the room, toggle Mute Room on. Otherwise, select either All New Messages or Mentions (@).
Tap "Back".

SolSwitch Connect updates your notification preferences for the room.

Mentions

If you want to get the attention of a room member, you can use mentions. The person that is mentioned sees an indicator beside the chat room in Rooms. The name of the person mentioned in the messages is highlighted.

To mention a person

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room.
Type @ followed by the name of the person you want to mention in Compose Message. As you type, SolSwitch Connect offers suggestions. Select the name of the person from the list of suggestions.
Type your message in Compose Message.
Click "Send".

SolSwitch Connect sends the chat room message. The person mentioned in the message sees an indicator that they have been mentioned.

Tip: You can use @Everyone to send a mention to all members of a private chat room and all active members of a public chat room.

Chat Room Members

Members of a chat room can see who is in the room. Anyone in the chat room can invite new members to a public chat room. The members of a private chat room is controlled by the room owner.

To see who is in a room

As a member of a chat room, you can see who is in the room. Private chat rooms display everyone who is a member of the chat room along with their status. Public chat rooms display the room members that are currently online.

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room.
Tap "More".
Tap "Members".

The members list opens. Each member is displayed with their status.

To add new members to a private chat room

The room owner can see the Settings in the chat room header.

iPhone and iPad

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room.
Tap "More".
Tap "Members".
Tap [+] Add.
Tap on the Buddies you want to add to the chat room. A check mark appears on top of their avatar. Tap Done when finished.

SolSwitch Connect adds the Buddy to the chat room.

Leaving or Deleting a Chat Room

You can leave a private or public chat room without closing it if you are not the room owner. You may be removed from a private chat room by the room owner. If you are the room owner, you can delete a private or public chat room.

Tip: Before you leave or delete a room, you may want to copy important messages and paste them in another app.

To leave a chat room swiping left

Go to the "Messaging" tab on the resource panel.
Tap "Rooms".
Swipe left on the chat room and tap "Leave".

To delete a chat room by swiping left

Go to the "Messaging" tab on the resource panel.
Tap "Rooms".
Swipe left on the chat room and tap "Delete".

The room owner deletes a chat room

The room owner may delete a chat room that you are a member of. If this happens, the chat room remains in Rooms but is dimmed and shows a message that the room is closed when you open the room and shows Room not available in Compose Message.

To remove the chat room from Rooms, leave the room using one of the methods above. If you want to keep the message history, copy the messages and paste them to another app before leaving.

Copying Messages

You can copy a single message or multiple messages in an IM or a chat room.

To copy a single instant message

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap the IM session.
Press-and-hold the message you want to copy.
Tap "Copy".

SolSwitch Connect copies the selected message to the clipboard so you can paste the message in SolSwitch Connect or another app.

To copy multiple instant messages

Go to the "Messaging" tab on the resource panel.
Tap "People" and tap the IM session.
Press-and-hold one of the messages you want to copy.
Tap "More" then tap all other messages that you want to copy. A check mark shows up beside each selected message.
Tap "Copy".

SolSwitch Connect copies the selected message to the clipboard so you can paste the message in SolSwitch Connect or another app.

To copy a single chat room message

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat.
Press-and-hold the message you want to copy.
Tap "Copy".

SolSwitch Connect copies the selected message to the clipboard so you can paste the message in SolSwitch Connect or another app.

To copy multiple chat room messages

Go to the "Messaging" tab on the resource panel.
Tap "Rooms" and tap the chat room.
Press-and-hold one of the messages you want to copy.
Tap "More" then tap all other messages that you want to copy. A check mark shows up beside each selected message.
Tap "Copy".

SolSwitch Connect copies the selected message to the clipboard so you can paste the message in SolSwitch Connect or another app.

Forwarding Messages

You can forward a single or multiple messages in an IM or chat room.

To forward a single instant message or single chat room message

Go to the "Messaging" tab on the resource panel.
Tap "People" or "Rooms" and tap the IM session or chat room.
Press-and-hold the message you want to forward.
Tap "Forward".
Tap [+] Add recipient or start typing the name of the contact you want to add to the IM.
Tap a Buddy. SolSwitch Connect opens the Buddy and the message is in compose Message.
Tap "Send".

File Transfers

With SolSwitch Connect, you can send and receive files from a one-on-one instant message. The receiver must accept the files for the transfer to start. If you send more than one file at a time, the receiver must accept or decline all of the files for the transfer to start.

Prerequisites

• An XMPP (chat) account must be enabled

• The XMPP file transfer feature must be enabled

Limitations

The known limitations for file sharing are:

• File sharing does not work on group chats.

• You can only send multiple files at the same time if they are located in the same folder.

• If you are using more than one SolSwitch Connect client with your XMPP account, the files are not synced between your devices.

Sending Files

Send single files or files located in the same folder in an IM conversation.

To send a single photo, video or file.

Create an IM or open a chat with the contact you want to share with.
Tap "Attach"
Locate the folder that contains the files that you want to send.
Tap on the file you want to send.

A file transfer notification is sent to the recipient. Until the recipient responds to the notifications, the sender sees "Waiting...".

Once the recipient accepts the file, SolSwitch Connect shows the progress of the transfer and when the transfer is complete.

If the recipient declines the files, the transfer shows as Transfer Declined.

To send multiple images

Create a new IM or open an IM conversation with the person you want to share the file with.
Tap "Attach".
Tap "Photo or Video". The file manager opens.
Locate the folder that contains the files that you want to send. You can only send multiple files at one time if they are located in the same folder.
Tap the photos and videos you want to send. Tap "Done" when you have selected all the photos and videos.

A file transfer notification is sent to the recipient. Until the recipient responds to the notifications, the sender sees "Waiting...".

Once the recipient accepts the file, SolSwitch Connect shows the progress of the transfer and when the transfer is complete.

If the recipient declines the files, the transfer shows as Transfer Declined.

To send multiple files

Create a new IM or open an IM conversation with the person you want to share the file with.
Tap "Attach".
Tap "’File". The file manager opens.
Locate the folder that contains the files that you want to send. You can only send multiple files at one time if they are located in the same folder.
Tap "Select" and tap the files you want to send.
Tap "Open" when you have selected all the files.

A file transfer notification is sent to the recipient. Until the recipient responds to the notifications, the sender sees "Waiting...".

Once the recipient accepts the file, SolSwitch Connect shows the progress of the transfer and when the transfer is complete. If the recipient declines the files, the transfer shows as Transfer Declined.

Receiving Files

If you have an XMPP (chat) account enabled, another person with an XMPP account can send you files. The file transfer notification shows in the Messaging tab with SolSwitch Connect in the foreground and in a notification if SolSwitch Connect is in the background.

To receive a file transfer with SolSwitch Connect in the foreground

Open the IM conversation in the Messaging tab.
Tap "Accept" or "Decline" on the files. The file transfer does not begin until you have clicked Accept.

If you accept the file, SolSwitch Connect begins the transfer. If you decline the transfer, both the recipient and the sender see the file transfer status as Declined.

To receive file transfers with SolSwitch Connect in the background

Tap on the incoming notification to open the "Messaging" tab.
Tap on the IM with the new message indicator.
Tap "Accept" or "Decline". If there are multiple files, the file transfer does not begin until you Accept or Decline all of the files.

If you accept the file, SolSwitch Connect begins the transfer. If you decline the transfer, both the recipient and the sender see the file transfer status as Declined.

Cancelling a File Transfer

You can cancel a file transfer as either the sender or the receiver. As the sender, you can cancel the transfer before the receiver accepts the transfer (your screen shows Waiting) or while the transfer has been accepted but before it completes.

Note: Once the file transfer has been accepted by the recipient, the progress screen may be too quick to actually see the progress.

To cancel an outgoing transfer using Cancel

While the IM displays the progress bar, tap "Cancel".

The file transfer is cancelled. The sender sees "Transfer Failed" and the recipient sees "Transfer Declined" as the transfer status.

To cancel an outgoing transfer using press-and-hold

Press-and-hold on the file while it is in the waiting stages or while it is in progress.
Tap "Delete".

The file transfer is cancelled. The file transfer is deleted from the sender’s IM.

To cancel an incoming transfer

Tap "Cancel" on a file transfer that is in progress.

The file transfer is cancelled. The recipient and the sender see "Transfer Failed" as the transfer status.

Note: If you put SolSwitch Connect in the background during a file transfer, the transfer is paused until you bring SolSwitch Connect back to the foreground.

Settings

On the Settings tab of the resource panel, you can find:

Accounts: Used to setup your SIP, SMS and XMPP accounts. These accounts are controlled by your system administrator.
Preferences: User defined preferences for how the end user wants SolSwitch Connect to work. See below for more details.
Advanced Settings: Settings that apply to SolSwitch Connect overall, rather than just to individual SIP, SMS and XMPP accounts. We recommend not modifying these settings unless told to by a certified SolSwitch Connect support representative.
About: Information about SolSwitch Connect.

Preferences

Go Settings > Preferences to make changes to the following fields.

Mobile Data Network

Field	Description
Mobile Data Network
Allow VoIP Calls	Appears when Use When Available is enabled in Preferences > Mobile Data Network On: SolSwitch Connect attempts to place calls using the mobile data channel when a Wi-Fi connection is not available. Voice quality may be impacted. Off: If a Wi-Fi connection is not available, you cannot place or receive calls. Data charges with your mobile carrier may apply.
Use When Available	Appears only on devices with mobile connectivity. On: SolSwitch Connect attempts to connect to SIP/XMPP services using the mobile data network when a Wi-Fi connection is not available. You receive messages and voicemail notifications when SolSwitch Connect is in the mobile data network. Off: If a Wi-Fi connection is not available, SIP and XMPP services are unregistered; you will not receive any messages or notifications and will not be able to place or receive calls. You can allow or disallow VoIP calls using a separate setting Settings > Preferences > Allow VoIP Calls. Data charges with your mobile carrier may apply.

General

Field	Description
Improve Reachability	On: If you are not using the SolSwitch Connect Push Service on any of your SIP accounts and you are not receiving calls in the background, try turning on this setting. Off: Default
Reachability Strategy	Standard: Use this setting if you do not have a SolSwitch Connect Push Service enabled on all of your SIP accounts. Enhanced: Try using Enhanced if you are still not receiving calls when SolSwitch Connect is in the background. Setting Reachability Strategy to Enhanced may consume more battery.
Private When in Background	On: When SolSwitch Connect is in the background and you navigate to the App Switcher, you see the splash screen for SolSwitch Connect rather than any details. Off: When SolSwitch Connect is in the background and you navigate to the App Switcher, you see the last screen that you used in SolSwitch Connect before you sent SolSwitch Connect to the background.

Custom Colors

Field	Description
Select Your Colors	Change the color for various parts of the screen and tap Apply Colors. Tap Reset Colors to easily return to the default settings.

Call Handling

Field

Description

Native Integration - iPhone

Appears on iPhones running iOS 10+. When on, SolSwitch Connect enables CallKit native call integration and users see the following differences:

Easier to answer SolSwitch Connect calls when a device is locked. No need to rely on a small notification on the unlock screen.
A native incoming call no longer takes over during a SolSwitch Connect call; it is presented as Call Waiting. You now have a chance to tell the person that you have to pick up another call.
You can switch between a native call and a SolSwitch Connect call.
All SolSwitch Connect calls are captured in the native dialer call history, with the option to click on an entry to call back using SolSwitch Connect.
Improved Bluetooth headset support. You can answer and hang up SolSwitch Connect using the button on your Bluetooth device.
CarPlay support.

Incoming Call

Field	Description
Play Ringtone	Appears when Settings > Preferences > Native Integration is off. On: SolSwitch Connect plays a ringtone for incoming calls. Off: SolSwitch Connect does not play a ringtone for incoming calls.
Custom Ringtone	Appears when Settings > Preferences > Native Integration is off. On: Use a ringtone configured in SolSwitch Connect for incoming calls. Off: Use a ringtone configured in iOS.
Vibrate - iPhone	Appears when Settings > Preferences > Native Integration is off. On: The device vibrates when you receive a call. Off: The device does not vibrate when you receive a call.
Alert Answer	Appears when Settings > Preferences > Native Integration is off. Controls the behavior of the incoming SolSwitch Connect call prompt (when SolSwitch Connect is in the background): On: You can immediately answer the call by tapping on the alert. Off: After tapping the alert, you have a choice to answer or decline the call.
Alert Missed	Controls the behavior of the missed call prompt (when you receive a call when SolSwitch Connect is in the background): On: SolSwitch Connect shows a missed call notification when SolSwitch Connect is in the background. Off: SolSwitch Connect does not send a missed call notification.
Ringtone	The default ringtone for incoming calls. Played if no specific ringtone is assigned to the contact. Assign ringtones in native iOS contacts.
Disable Call Waiting	Controls whether call waiting is enabled or disabled. On: Call waiting is disabled and while on another call, incoming calls ring busy to the caller or go straight to voicemail if you have voicemail configured. Off: Call waiting is enabled and while on another call, you are alerted of the incoming call.
Match Contacts for Caller ID	Controls what name appears in Caller ID for an incoming call. On: SolSwitch Connect tries to match incoming calls with Contacts. If a match is found, SolSwitch Connect used the contact’s Display Name in the Caller ID. Off: SolSwitch Connect uses the information in the SIP header for the caller ID. When Native Integration is enabled in Settings> Preferences – Call Handling, all numbers other than Softphone use the contact’s Display Name for the incoming caller ID if there is a matching contact. Once you answer the call, SolSwitch Connect uses the information in the SIP header for the Caller ID.
Call Blocking	Select what kind of phone numbers to block. No number, Anonymous Caller ID, and/or Any number you added to the block list. You can add up to 20 phone numbers in SolSwitch Connect.

Outgoing Call

Field	Description
Turn Letter to Numbers	Controls whether letters entered in the dial pad are converted to numbers. On: Letters entered in the dial pad are converted to numbers Off: Letters entered in the dial pad are not converted to numbers.
Hide My Number	Controls whether anonymous calling is enabled. On: Remote parties do not see your name or number on their phone. Off: Remote parties see your caller ID information.
Default Account for History	Changes SolSwitch Connect’s dialing behavior on History when multiple SIP accounts are configured in SolSwitch Connect. On: SolSwitch Connect dials using the default/primary account. A useful option when you want to use only one account for all outgoing calls. Off: SolSwitch Connect dials using the account that received the call.

Call in Progress

Field	Description
Background Image	The background image that appears when you are on a call. Swipe the image to the left to delete it.
Contact Image	The background image that appears when you are on a call. Swipe the image to the left to delete it. Don’t Show: SolSwitch Connect does not show an image of the remote party during a call. Full Screen: SolSwitch Connect shows an image of the remote party in the full screen a call. Small Avatar: SolSwitch Connect shows a small photo of the remote party next to their name during a call.
Auto Record Calls	On: SolSwitch Connect automatically records all calls made. Off: SolSwitch Connect records a call only if you tap manually start recording during a call.
Mobile Call Interrupt - iPhone	Appears when Settings > Preferences > Native Integration is off. When you receive a native call while already in a SolSwitch Connect call, the SolSwitch Connect call is put on hold. You will not be able to speak with the remote party in the SolSwitch Connect call until you answer or decline the incoming mobile call. SolSwitch Connect can play feedback to the person who is put on hold without any notice. Silence: SolSwitch Connect plays nothing. Tone: SolSwitch Connect plays beeps every 5 seconds to the person on hold. Announcement: SolSwitch Connect plays an audio message to the remote party on hold in English, "Your call has been interrupted by an incoming mobile call. Please wait for the other party to return."
Play Music on Hold	This setting controls music played locally by SolSwitch Connect; it does not control the server side if your service provider has ability to play music on the server side. On: Plays classical music to the party on hold. All the participants hear music if it is a conference call. Off: Default
Play Tone on Network Lost	On: SolSwitch Connect plays an audio tone to alert you if the network connection is lost while you are on a call. Off: SolSwitch Connect only displays the visual indicator if the network connection is lost while you are on a call.

Phone Number

Field	Description
Single Touch to Call	When IM, SMS, and/or video are enabled, this setting is ignored. SolSwitch Connect displays a prompt to choose an option. On: When making a call from Contacts or History, the call is placed when you tap a phone number. Off: When you tap the phone number, a prompt appears. Tap the prompt to place the call.
Show URI Domain	On: The phone number displayed for an incoming, outgoing, or established call includes the domain name (for example, 1234@SolSwitch.com) Off: The domain name is not displayed.
Digits to Match	Controls a number of digits in phone numbers SolSwitch Connect uses to match contacts. This aims to solve an issue where SolSwitch Connect matches a phone number with a different area code.

Client-side Call Forwarding

Field

Description

Forward Calls

On: Send all incoming calls to a specific number if SolSwitch Connect is enabled and registered.

This setting controls all the SIP accounts in SolSwitch Connect. If you have multiple SIP accounts and want to forward calls in only one of the SIP accounts, use the per-account call forwarding settings. When both global and per-account call forwarding settings are enabled, the global one takes precedence; all incoming calls on all the SIP accounts will be forwarded to a specified number.

To Number

Appears when Settings > Preferences > Forward Calls is on. Enter the number to which calls are forwarded.

Messages

Field	Description
Enable IM & Presence	On: SolSwitch Connect can be used for sending instant messages and sharing online status. To use IM & Presence on a SIP account, Settings > Accounts (SIP) > Account Specific Features > Enable IM & Presence must also be on. Off: You will not be able to use SIP or XMPP accounts for presence and messaging.
Enabled SMS	On: SolSwitch Connect can be used for sending SMS messages to PSTN numbers. To use SMS on a SIP account, Settings > Accounts (SIP) > Account Specific Features > Enable SMS must also be on. Off: You will not be able to use a SIP account for sending SMS.
Alert Sound	On: SolSwitch Connect plays a ring tone when you receive a new message.
Alert Vibration	On: Your device vibrates when you receive a new message.
Hyperlink Preview	On: You see a small preview of hyperlinks in SolSwitch Connect messages. Off: Hyperlink previews do not appear in SolSwitch Connect messages.
Private when Locked	On: SolSwitch Connect does not display the incoming call information on the lock screen and the notification drawer. Off: Default
[Enter] as Newline	On: Tap the Enter key to add a new line in IM/SMS conversations. Tap the Send icon to send the IM. Off: Tap the Enter key to send an IM. You might want to turn it off when using physical keyboard with the device.
Alert Text Tone	The default text tone for incoming messages. Played if no specific text tone is assigned to the contact. Assign text tones in the native iOS contacts.

Video Calls

Field	Description
Enable Video	On: SolSwitch Connect can be used for video calls. To place Video Calls, Settings > Accounts (SIP) > Account Specific Features > Enable Video must be on. Off: You will not be able to make video calls on SolSwitch Connect
Send Landscape	Appears when Settings > Preferences > Enable Video is on. On: Your video is sent in the landscape orientation. This is a compatibility mode for older devices that cannot render video in the portrait orientation. Use as an exception. Off: Default
Video Quality Wi-Fi	Appears when Settings > Preferences > Enable Video is on. The video quality for calls started on a Wi-Fi network. If you move to a mobile network during a call, the video quality retains this setting. Low (CIF): Uses 352 horizontal pixels and 288 vertical lines. Medium (VGA)* HD (720p): Default on iPhone 6s and higher Medium (VGA) and HD video are not supported on iPhone 4S.
Video Quality Mobile	Appears when Settings > Preferences > Enable Video is on. The video quality for calls started on a mobile network. If you move to a Wi-Fi network during a call, the video quality retains this setting. Low (CIF): Uses 352 horizontal pixels and 288 vertical lines. Medium (VGA)* HD (720p): Default on iPhone 6s and higher Medium (VGA) and HD video are not supported on iPhone 4S.

CarPlay and Bluetooth

CarPlay

When "Settings > Preferences > Native Integration" is on, SolSwitch Connect can be used with CarPlay-compatible vehicles.

If Settings > Preferences > Improve Reachability is turned on, you may experience audio interruptions with audio sources other than your iOS device.
If Settings > Preferences > Improve Reachability is turned off, CarPlay works with any audio source.

Requirements

A car that supports Apple CarPlay
Settings > Preferences > Native Integration turned on.
A device connected to the car via a Lightning cable.

What You Can Do

With CarPlay, you can:

Answer or decline incoming SolSwitch Connect calls via the CarPlay interface.
Make outgoing calls through History on the CarPlay interface for calls that were made with SolSwitch Connect.
Make outgoing calls using Siri.
Hear the remote party over the vehicle’s sound system.
Switch between the vehicle’s sound system (displayed as CarPlay on SolSwitch Connect), iPhone or iPad, and other Bluetooth.
Control an established SolSwitch Connect call, such as mute, hold, add call, swap, merge and end.

Note: Video calls are not supported when CarPlay is used.

When native integration is disabled

When Settings > Preferences > Native Integration is off, connecting an iPhone to your car via a Lightning cable allows you to:

Answer SolSwitch Connect incoming calls on the screen on your iPhone (instead of built-in screen in your car).
Hear the remote party over the vehicle’s sound system.
Use SolSwitch Connect on your iPhone to mute, end the call, etc.

Using Bluetooth to connect to a car

If you connect your device to your car using Bluetooth (instead of CarPlay), we recommend that you turn on Settings > Preferences > Native Integration so you can answer and hang up a call using car controls, such as buttons on the steering wheel, instead of tapping on SolSwitch Connect’s screen.

Using Bluetooth Headsets

When Settings > Preferences > Native Integration is on, you can answer and end a call by pressing a button on your Bluetooth device. However, if you are already on a call, be aware:

Pressing once (or a short press) on the Bluetooth button performs End & Accept. This means that the original call ends and the new call begins.
Pressing twice (or a long press) performs Hold & Accept. This means that the original call is put on hold and the new call begins.

Telephone Feature * Codes

Feature	Dial Code
Access Voicemail	*98
Anonymous Calling	*67 + Number
Call Forwarding Enabled	*72 + Number
Call Forwarding Disabled	*73
Park Call	# #
Answer Parked Call	Dial lot number
Extension Login	*11
Extension Logout	*12
Extension Login/Logout Toggle	*904
Extension Status	*13
Record Call (if purchased)	#1

Business Support

SolSwitch Connect - iOS User Guide

Our Products

Voice & Messaging Services

Infrastructure Services

Business Support

SolSwitch Connect - iOS User Guide